How To Submit A Ticket

Submit a Ticket: 

If you have any technology issues with your account, the website, or If you experience any technology issues with your account, the website, or the app, you can "Submit a Ticket." 

Scroll down to the bottom of this page and click "Submit Ticket" 

 

Completing the "Submit a ticket" fields:

Popular & Related Articles: Start here; the answer to your question might be just a click away

Department:  Scroll down and choose "School and Library Support". This informs our support team that you are representing a school or library using Comics Plus and will redirect you to a new page.

 

Subject:  This should include the issue you're experiencing, the name of the school or library you represent, and the state where the school or library is located.

Example - Sign in screen down, American Middle FL.

Description: Be as specific as possible in this field. The more details you provide, the better our team can address the issue promptly and effectively.

INFORMATION THAT IS VERY HELPFUL:

1. How are you accessing Comics Plus (type of device, browser, internet connection)
   
2. What are you trying to do when you encounter the issue (log in, checkout, preview, etc)
   
3. Who is encountering the issue (you, student/patron; include username if possible) 
   
4. What specifically is the issue (can't log in, can't find checked out comic, etc)
   
5. How long have you or your patron/student been encountering this issue (hours, days, etc)
   

Example: One of my students is accessing their ComicsPlus account on their phone. Their username is stingrayfan22. They are using an Android phone and accessing the site in Chrome. They are not connected to Wifi. When they click log in, they receive an error stating: "Page Not Found." This has been happening for about 2 hours. 

Department: Should say "School and Library Support"

Product Name: This indicates which of our products you are having trouble with. You can type the name of the product on the line and then select the appropriate product from the drop down. 

Example: ComicsPlus.

Additional Information: This allows you to tag your issue with a specific category. This allows our support team to streamline your issue and find a quick, effective solution. 

Example: An issue with logging into an account and receiving an error page would be classified as "Problem".

The option to Submit a Ticket is only available to our School and Library Account Administrators. Students and patrons can not submit tickets. 

• Related Articles

• How To Contact Comics Plus

  There are several convenient ways to contact Comics Plus! Submit a Ticket: If you can't find the answer to your question on the Resource Center, please submit a ticket so that our Customer Support team can assist you. Scroll to the bottom of this ...

• Reader Experience FAQs

  Do you have a specific question on Reader Experience? Click on the links below for quick answers! What is Comics Plus? When is Comics Plus Available? How Do I Add A Title To MyShelf? How Do I Continue Reading A Title? Don't see the answer to your ...

• Admin Portal FAQs

  What Do I Have Access To In My Admin Portal? You can access circulation information, manage users, pull MARC records, curate your collection, and manage your settings. How Do I Access My User Admin Portal? How Do I Reset My Password for the Admin ...

• Circulation Information FAQs

  Am I able to pull circulation data for my library's Comics Plus account? Yes! The admin on the Comics Plus account has access to this information I am the admin on my account, how do I access the circulation information? Go to the LibraryPass User ...

• Progress Reader FAQs

  What is the Progress Tracking Feature? Your Patrons can see how far they are into a title, pick up where they left off reading and sort their titles by - Completed, In Progress, Unread, and All. What is the Reader Experience like using the Progress ...